Privacy Policy

Effective Date: June 17, 2025


1. Introduction


This Privacy Policy explains how Jackling Law PLLC ("we," "us," or "our") collects, uses, and protects your information when you visit our website (the "Website"). By using our Website, you agree to the practices described in this Policy.


This Policy applies only to information collected through the Website. It does not apply to offline communications or third-party platforms. We may update this Policy from time to time, and updates take effect when posted unless otherwise stated. When we make changes, we will revise the “Effective Date” at the top of this page. All changes are effective immediately when posted unless otherwise stated. Your continued use of the Website after changes are posted constitutes your acceptance of the updated terms.


2. What We Collect


We collect two categories of information:


  • Personal Information – Information that identifies you, such as your name, email address, phone number, or other contact details.
  • Non-Personal Information – Data that doesn’t directly identify you, like your IP address, browser type, and how you interact with the Website.


We collect this information in two ways:


  • Directly from you, such as when you fill out a contact form or schedule a consultation. Information you submit through our scheduling or contact forms may be transmitted directly to our client relationship platform, Clio Grow (a product of Clio), which powers portions of our website. Clio may process this information in accordance with its privacy policy.
  • Automatically, through cookies and analytics tools like Google Analytics. These tools may collect usage data or track how you navigate the site. Learn how Google collects and uses data at policies.google.com/technologies/partner-sites, and control your preferences at policies.google.com/privacy.


We do not collect biometric data.


3. How We Use Your Data


We use the information we collect to operate our Website, respond to your requests, and fulfill legal, ethical, and business obligations. Specifically, we may use your data to:


  • Provide, maintain, and improve the Website and related services
  • Respond to your inquiries and schedule consultations or meetings
  • Communicate with you about updates, changes, or requested follow-up
  • Analyze Website usage to understand how visitors engage with our content
  • Maintain internal records or client files, where applicable
  • Enforce our rights or comply with legal requirements
  • Fulfill any purpose you authorize when submitting information


We do not use your information for automated decision-making or profiling.


4. When We Share Your Information


We do not sell your personal information. We only share it in limited circumstances and for the purposes described in this Policy.


We may share your information:


  • With your consent, such as when you ask us to follow up or schedule a consultation
  • With trusted service providers who help us operate our Website, schedule meetings, communicate with you, or store files (for example, Clio or Microsoft 365)
  • To comply with legal obligations, respond to lawful requests, or enforce our rights
  • To protect your safety, our safety, or the rights of others
  • As part of a business transition, such as a merger, restructuring, or asset transfer


We may also share data that has been de-identified or aggregated and no longer identifies you personally.


Please note: If you are or become a client of the firm, your confidential information is governed by our ethical and legal obligations, which are not affected by this Website Policy.


5. Cookies & Tracking


We use cookies and similar technologies to help our Website function properly and to understand how visitors engage with it. Cookies are small data files stored on your device when you visit a website.


We use the following types of cookies:


  • Strictly Necessary Cookies – These enable core features such as secure access and page navigation. They are always active and cannot be disabled through our settings panel.
  • Performance Cookies – These help us analyze Website traffic and usage. For example, we use Google Analytics to track page views, session length, and referring sources. These cookies are only used if you consent to them.


We do not use:


  • Functional Cookies – which remember your preferences or enhance features
  • Targeting Cookies – which track browsing for advertising or remarketing


You can manage your cookie preferences at any time using the banner on our Website or your browser settings. Please note that disabling cookies through your browser may affect certain site functionality.


6. Advertising & Analytics


We do not use our Website for advertising, including interest-based or behavioral advertising. We also do not use targeting cookies, tracking pixels, or remarketing tools.


We use third-party tools—primarily Google Analytics—to help us understand how visitors engage with the Website. These tools collect aggregated, non-identifying data such as:


  • Pages visited
  • Time spent on the site
  • Device and browser types
  • Referring traffic sources


We do not combine analytics data with personally identifiable information, enable cross-site tracking, or connect analytics to advertising platforms. Google Signals and similar features are disabled. We also do not use analytics data for automated decision-making or profiling.


You can control whether performance analytics are enabled by adjusting your preferences through the Website’s cookie banner. You may also install the Google Analytics Opt-out Browser Add-on for additional privacy control.


7. Your Rights


You may contact us to request access to, correction of, or deletion of your personal information. You do not need to be a resident of a particular state to make a request.


We may deny a request if doing so is necessary to meet legal, ethical, or administrative obligations, or if deletion would result in inaccurate records or violate data retention requirements.


State-specific privacy laws, including the New York SHIELD Act, may give you additional rights. To exercise any of these rights, contact us using the information provided in the Contact section below. We may ask you to verify your identity before we act on your request.


8. Data Retention


We retain personal information only as long as needed for legal, business, or ethical purposes. These include responding to inquiries, providing legal services, complying with recordkeeping rules, managing risk, and maintaining internal systems.


If you contact us but do not become a client, we may temporarily retain your information to track communication history, reduce duplicate outreach, and identify potential conflicts.


When information is no longer needed, we delete or anonymize it in accordance with our retention policies and applicable law.


9. Data Security


We implement a combination of administrative, technical, and physical safeguards to help protect personal information from loss, misuse, unauthorized access, disclosure, or alteration. These safeguards include:


  • Use of secure cloud-based systems for document and case management (e.g., Clio and Microsoft 365)
  • Encrypted email and communication tools where appropriate
  • Access controls, including password protection and account authentication
  • Routine software updates and security monitoring
  • Internal procedures to limit access to personal information to authorized personnel only


Although we take reasonable steps to protect your information, no system can guarantee absolute security. Transmission of data over the internet involves inherent risks. For that reason, we cannot guarantee the security of any personal information transmitted to or through our Website, and we are not responsible for circumvention of any privacy settings or security measures.


In the event of a data breach involving your personal information, we will notify you and any required authorities in accordance with applicable law, including the New York SHIELD Act.


10. Children


This Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from anyone under 18.


If you are under 18, do not use this Website or submit any personal information. If we learn that we have collected data from someone under 18 without verified parental consent, we will take reasonable steps to delete it as required by law.


If you believe a minor has submitted information through this Website, please contact us using the information in the Contact section.


11. Accessibility


We strive to make our Website accessible to all users. If you experience difficulty accessing content or features, please contact us. We will make reasonable efforts to provide the information in a format that works for you.


12. Contact


If you have any questions about this Privacy Policy or how we handle your personal information, please contact:


Jackling Law PLLC  

3177 Latta Road #243  

Rochester, NY 14612  

Phone: (585) 312-6632  

Email: joey@jacklinglaw.com


We will make reasonable efforts to respond promptly and address any concerns you may have.